[Hiring] Proactive Customer Recall Agent @Morley

Role Description

Location: Remote – Alabama residents

Are you interested in working an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you!

Pay Transparency: This position starts at $13 per hour.

What to Expect:

• Reach out to vehicle owners about a vehicle safety recall.
• Connect with dealerships to make appointments for customers to have issues fixed.
• Alert customers to safety issues, demonstrating care for their wellbeing.

Why apply:

• Work from home while having regular connection with your teammates.
• No weekends.
• Paid training.
• Equipment provided.
• Benefits available.
• Professional development and growth opportunities.

Tasks:

• Provide excellent customer service, representing a major domestic auto manufacturer.
• Make outbound calls and emails to customers and dealerships.
• Help with team projects.
• Offer timely and accurate solutions through inbound and outbound conversations while maintaining a positive attitude.

Qualifications

• Communication skills.
• Willingness to learn.
• High-speed internet delivered through a wired provider (cable or fiber).

Requirements

• Telephone skills.
• Computer navigation and typing skills.
• Conversation skills (able to have discussions and problem solve).
• Excellent interpersonal and organizational skills.
• Able to learn and adapt.
• Strong attention to detail.
• Solid work ethic and ability to meet deadlines.
• Must have the ability to pass a pre-employment background check and drug screen.
• One or more years of customer service experience.
• High school diploma or equivalent.
• Available to work shifts within the center's hours of operation: Monday to Friday, 9 a.m. - 9 p.m. Eastern.
• No weekends!
• Able to remain at your desk for long periods of time.
• Alabama resident.
• Secluded and distraction-free work environment.
• Required internet setup: High-speed internet delivered through a wired provider.

Benefits

• Medical and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions.
• 401(k) with match.
• Flexible spending account (FSA).
• Life insurance.
• Company-paid short- and long-term disability insurance.
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial, and estate planning.