[Hiring] Proactive Customer Recall Agent @Morley

Role Description

Location: Remote – Alabama residents

Are you interested in working an entry-level, Monday-to-Friday job with benefits from the comfort of your home? This could be a great career move for you!

Pay Transparency: This position starts at $13 per hour.

What to Expect:

• You’ll reach out to vehicle owners to let them know about a vehicle safety recall.
• You’ll connect with dealerships to make an appointment for customers to have the issue fixed.
• Your call will alert customers to the safety issue, letting them know we care about their wellbeing.
• Help customers resolve the issue so it doesn’t cause them problems down the road.

Why apply:

• Work from home while having regular connection with your teammates.
• No weekends.
• Paid training.
• Equipment provided.
• Benefits available.
• Professional development and growth opportunities.

Qualifications

• Communication skills.
• Willingness to learn.
• High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable.

Requirements

• Provide excellent customer service, representing a major domestic auto manufacturer.
• Make outbound calls and emails to customers and dealerships.
• Help with team projects.
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude.

Skills for Success

Required Skills:

• Telephone skills.
• Computer navigation and typing skills.
• Conversation skills (able to have discussions and problem solve).
• Excellent interpersonal and organizational skills.
• Able to learn and adapt.
• Strong attention to detail.
• Have a solid work ethic and an ability to meet deadlines.

Eligibility Requirements:

• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers).
• High school diploma or equivalent.
• Available to work shifts within the center's hours of operation: Monday to Friday, 8 a.m. - 8 p.m. Central time (9 a.m. - 9 p.m. Eastern time).
• No weekends!
• Must be able to stick to the schedule reliably, as some queues are time sensitive.
• Able to remain at your desk for long periods of time.

Remote Work Requirements

• Alabama resident.
• Secluded and distraction-free work environment.
• Required internet setup: High-speed internet delivered through a wired provider (cable or fiber).
• Computer must be physically connected to your modem/router using an Ethernet cable.
• Wireless, 5G, and satellite connections are not supported.

Benefits

• Health & Wellness Benefits:
• Medical and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).
• Financial Benefits:
• 401(k) with match.
• Flexible spending account (FSA).
• Life insurance.
• Company-paid short- and long-term disability insurance.
• Benefits to Make Your Life Easier:
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial, and estate planning (including wills).