[Hiring] Private Clients Service Associate @Wahed

Role Description

Wahed is looking for an Arabic-speaking Private Clients Service Associate to join our International team and deliver an outstanding experience to our clients. Reporting to the Private Clients Manager, you will be a first point of contact for clients across calls and email - resolving queries quickly, accurately and with genuine care. You will also be the dedicated client service contact for our high-net-worth (HNW) clients, guiding them personally through onboarding and ensuring a smooth, high-touch experience from their very first interaction.

• Act as a first point of contact for clients across calls, email and live chat — identifying and assessing their needs and resolving queries promptly and accurately.
• Serve as the dedicated support contact for our high-net-worth (HNW) clients, delivering a personalised, high-touch experience and guiding them through onboarding from account opening to first investment.
• Support clients in Arabic (essential), English (essential), and French (desirable) ensuring clear, professional and culturally attuned communication.
• Guide clients through onboarding, KYC and account-related processes, coordinating with internal teams where needed to remove friction.
• Handle complaints with empathy, providing appropriate solutions and alternatives within agreed timeframes, and following up to ensure resolution.
• Keep accurate records of client interactions, process client accounts and documentation, and maintain trackers for leads and queries generated through company campaigns.
• Follow communication procedures, guidelines and policies, and ensure adherence to service-level agreements (SLAs) and process deliverables.
• Take the extra mile to engage clients, build trust, and contribute to a high-quality values-based client experience.
• Share client feedback and recurring issues with the wider team to help improve our products, processes and service.

Qualifications

• Fluency in Arabic and English, both written and spoken - this is essential.
• Fluency in French is desirable.
• Bachelor’s degree with 2+ years’ experience in a client service role, ideally within financial services or fintech.
• Proven customer support or client-service experience, with strong phone, email and chat handling skills and active listening.
• Experience supporting high-net-worth or premium clients, or a clear aptitude for delivering a high-touch, professional service.
• Client-oriented, with the ability to adapt and respond to different types of clients and personalities.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in record-keeping and following processes.
• Ability to multi-task, prioritise and manage time effectively, delivering high-quality work to deadlines.
• Familiarity with the UAE financial-services landscape and/or an interest in Shariah-compliant finance is an advantage.

Benefits

• If you love helping people, take pride in delivering an exceptional client experience, and want to be part of a values-based FinTech growing in the UAE, we’d love to hear from you.