[Hiring] Principal Customer Success Manager @Signifyd

Role Description

As a Strategic Customer Success Manager, you will own the success of Signifyd’s most complex and strategic accounts in the EMEA region. You are not a passive relationship manager; you are a proactive, revenue-owning partner and a "trusted advisor".

• Own the end-to-end relationship for high-value accounts, ensuring strategic alignment between their business goals and Signifyd’s platform.
• Operate with a "sales mindset" to identify and capitalize on expansion, upsell, and cross-sell opportunities.
• Act as a critical intermediary between the merchant’s business needs and Signifyd’s technical teams, ensuring what we deliver aligns with the client's actual business requirements.
• Proactively keep client teams aligned and provide rigorous, data-backed challenges to their internal assumptions to drive better outcomes.
• Conduct frequent onsite visits to maintain deep, local alignment with key stakeholders.
• Leverage a deep understanding of fraud detection technologies (Machine Learning, device fingerprinting) to translate complex data into actionable insights and influence Signifyd’s product roadmap.
• Focus on reducing "time-to-value" for new initiatives and exceeding mutually agreed-upon success criteria.

Qualifications

• A foundational background in Business Administration, Business Intelligence (BI), or Product Management, with a transition into a high-impact, relationship-driven commercial role (Account Management, Customer Success).
• First-hand experience running payments, e-commerce, or fraud prevention programs at a large European company.
• Commercially minded, acting as a high-level intermediary to ensure Signifyd’s technical delivery aligns with the merchant's business needs.

Requirements

• 5+ years of success in senior enterprise SaaS roles or account management managing strategic accounts.
• Previous professional experience in Data Science, BI, Analytics, or Product Management is highly preferred.
• A deep understanding of the e-commerce, fraud, or payments landscape is essential.
• Proven track record of presenting to and negotiating with CxO-level executives.
• Proven ability to manage complex sales cycles and achieve revenue targets through retention and expansion.
• Ability to travel frequently (1-2 trips a month).
• Strong capability in resource orchestration and planning for a portfolio of engagements.

Benefits

• Stock Options
• Annual Performance Bonus or Commissions
• Pension matched up to 8%
• ‘Day one’ access to great health, dental and optical insurance scheme
• Generous annual leave plus public holidays
• Cycle to Work Scheme
• Enhanced maternity and paternity leave (12 weeks full-pay for mums & dads, plus 12 weeks half-pay for mums)
• Regular paid social events organized by our social committee
• Mental wellbeing resources
• Dedicated learning budget through Learnerbly