[Hiring] Primary Tax Support Advisor @JTH Tax LLC

Role Description

We are seeking a knowledgeable and experienced Primary Tax Support Advisor to join our dynamic team. As a Primary Tax Support Advisor, you will be responsible for providing prompt, professional, and courteous support to the field.

• Delivering tax support services for individual and business tax returns through various communication channels, including inbound and outbound calls and the Liberty Tax ticketing system.
• Conduct comprehensive research on tax laws, regulations, and rulings to stay updated on the latest developments and provide accurate information and guidance.
• Tax preparation & tax return reviews based on need.
• Adhere to the policies as documented in the Internal Process Manual.
• Thoroughly and accurately documenting customer issues, along with the relevant information and resolutions, to maintain comprehensive records.
• Promptly communicating high-impact issues to supervisors, ensuring appropriate attention and swift action.
• Need to be able to work nights and weekends as scheduled.
• Ability to de-escalate and work patiently in all interactions, both internally & externally.
• Participation in various department projects and team meetings.

Qualifications

• Excellent organizational and time management skills, with the ability to prioritize and meet deadlines in a fast-paced environment.
• Effective communication and interpersonal skills to collaborate with clients and colleagues.
• A proactive and self-motivated approach, demonstrating the ability to work independently and as part of a team.
• 1+ Years Experience in taxation and/or accounting or tax preparation.

Requirements

• The position involves working primarily at a desk, requiring extended periods of time sitting and performing tasks on a computer or workstation.
• The use of a communication device, such as a headset, may be necessary for up to eight hours during the workday to engage in effective communication with clients and colleagues.
• Cameras are required for team meetings.

Work Environment

• This position will require the employee to work at one of our corporate offices in Hurst, TX or Virginia Beach, VA or remote.
• As an employer, we are looking for employees that convey our R.E.A.L mission and values.
• We encourage team bonding & interacting with colleagues.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is not exposed to weather conditions.

Company Description

Liberty Tax is an equal opportunity employer.