[Hiring] Press Release Operations Specialist @Muck Rack

Role Description

We're looking for a detail-oriented and customer-focused Press Release Operations Specialist. As a Press Release Operations Specialist, you'll play a critical role in helping customers successfully distribute press releases and manage newsroom content through Muck Rack's platform. You'll work directly with customers to troubleshoot issues, ensure timely and accurate distribution, and provide operational support during high-visibility communications moments. This is an excellent opportunity for someone early in their career who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering exceptional customer experiences.

Working Hours: 12:00 PM – 9:00 PM ET (hours may vary during onboarding and training)

What you’ll do:

• Support customers through the press release distribution process from submission to delivery
• Troubleshoot formatting, scheduling, publishing, and distribution issues
• Assist customers with newsroom management and publishing functionality
• Monitor release status and provide updates or confirmations as needed
• Escalate technical issues to Product and Engineering teams when appropriate
• Communicate clearly and professionally during urgent or time-sensitive situations
• Maintain and improve internal documentation, workflows, and operational processes
• Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues

How success will be measured in this role:

• Consistently delivering accurate and timely support for press release distributions
• Maintaining high levels of customer satisfaction and responsiveness
• Successfully resolving operational and customer issues with minimal escalation
• Demonstrating strong attention to detail across distribution workflows
• Contributing to process improvements and documentation updates
• Building expertise in Muck Rack's press release and newsroom products

Qualifications

• Strong written and verbal communication skills
• Exceptional attention to detail and organizational abilities
• Ability to manage multiple priorities and deadlines simultaneously
• Comfortable working in a fast-paced, customer-facing environment
• Quick learner who enjoys mastering new tools, platforms, and workflows
• Calm, professional, and solutions-oriented under pressure
• Experience in customer support, operations, or customer-facing roles is preferred
• Familiarity with PR, media relations, press release distribution, or newsroom workflows is a plus
• AP Style familiarity is a plus
• Experience supporting SaaS products, CRM systems, or ticketing platforms is preferred
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Benefits

• Remote Work, Forever: Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)
• Transparent & Fair Compensation: Competitive geo-neutral pay in the U.S.
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave
• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development
• Commitment to equity and valuing diverse perspectives
• Agile, founder-led company focused on collaboration and innovation
• Trusted by 3,000+ companies worldwide