[Hiring] Premium Customer Support @appflame

Role Description

Your project: AdConnect. It is a business within appflame that specializes in building innovative solutions in performance marketing and digital products development. Our performance marketing includes Social, PPC, Native, and Display advertising. Within these areas, we help businesses from around the world acquire new customers through Meta, Google, TikTok, Bing, Taboola, and more.

• Build and nurture trusted, long-term relationships with our top-tier customers.
• Drive retention and proactively reactivate dormant accounts.
• Identify opportunities for personalized outreach and email campaigns.
• Resolve customer inquiries and issues with efficiency and professionalism.
• Act as a bridge between customers and our product team, ensuring feedback is translated into actionable improvements to achieve shared goals.

Qualifications

• Fluency in English (C1+), both written and verbal.
• Exceptional communication and interpersonal skills.
• Experience in customer support, account management, or a role focused on high-value customers.
• A proven ability to work with top-tier clients, delivering outstanding service and fostering loyalty.
• A strong sense of ownership and accountability for your area of responsibility.
• Structured, critical thinking paired with a data-driven approach to decision-making.
• Problem-solving prowess: you’re a natural at uncovering the root cause of challenges (a true detective!).
• The ability to simplify complex concepts and communicate them effectively.

Requirements

• Work schedule: 14:00 – 23:00 (Kyiv time) with a 1-hour break, Tue–Sat, to accommodate the needs of Western markets.

Benefits

• Choose where you work best. Join our modern office with all the office benefits, or work remotely with modern equipment and a budget to set up your home workspace.
• Medical insurance in Ukraine or healthcare compensation abroad.
• Unlimited paid sick leave and 31 paid vacation days, including public holidays.
• Benefits Cafeteria budget.
• Additional on-site health and wellness benefits for office-based teammates.
• Competitive compensation and regular salary reviews.
• Personal Learning Budget.
• English lessons and Speaking Club.
• Corporate library and learning platforms.
• Career Maps, rotation opportunities, and knowledge-sharing.
• Team buildings and regular corporate events.
• Interest-based communities.
• Online and offline team activities.
• Since the beginning of the full-scale invasion, appflame Foundation has supported Ukraine and our military teammates.
• Corporate discounts across a wide range of brands and services.
• Really fiery referral bonus program.