[Hiring] Pre-Service Scheduler I @American Addiction Centers

Role Description

• Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling.
• Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered.
• Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts) and ensures patients are registered within time frame set by policies.
• Completes the Medicare Questionnaire for all Medicare patients.
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral, and a list of current accepted insurance plans.
• Provides patients/customers with accurate preparation and arrival instructions prior to exam.
• Accurately obtains and transcribes orders for scheduled outpatient exams.
• Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency.
• Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required.
• Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area.
• Actively participates in group projects to problem solve department issues.
• Knowledgeable concerning the operations of the various Advocate Aurora Health departments to appropriately answer or refer patient, visitor, and fellow employee questions.
• Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines.
• Informs customers of insurance requirements, pre-payment financial obligations, and handles financial transactions.

Qualifications

• High School Graduate.
• Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting.

Requirements

• Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
• Ability to identify and understand issues and problems, examining data and drawing logical conclusions based on information available.
• General computer knowledge.
• None Required for Licensure, Registration and/or Certification.

Benefits

• Base compensation listed within the pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.