[Hiring] Pre Access Pre Registration Specialist @Intermountain Health

Role Description

This role is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.

• Demonstrates complete understanding and ability to apply registration policies and procedures.
• Verifies medical insurance eligibility and benefits.
• Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
• Provides cost estimates to patients and collects payments.
• Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.
• Ability to multi-task, set priorities, and manage time effectively.
• Be responsible for meeting productivity and call center quality measures.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.

Qualifications

• High School Diploma or equivalent or (4) four years of revenue cycle experience.
• Minimum of two (2) years of revenue cycle experience, working in an acute care facility, medical office or call center.
• Knowledge of HIPPA regulations.
• Excellent computer skills (including Microsoft Office applications).
• Excellent Internet connection.

Requirements

• Spanish speaking preferred.
• Experience with Epic preferred.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment.
• Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment.

Location

• Peaks Regional Office
• Work City: Broomfield
• Work State: Colorado
• Scheduled Weekly Hours: 40

Compensation

The hourly range for this position is listed below. Actual hourly rate dependent upon experience: $19.29 - $24.99.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Company Description

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you.

While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.