[Hiring] Post-Closing Escrow Holdback Specialist @New American Funding

Role Description

Customer Service based position. Contacting borrowers to close out Escrow holdback agreements.

• Manage and understand escrow holdback agreements and appraisal requirements.
• Oversee and monitor escrow holdback processes.
• Provide excellent customer service and support to customers.
• Manage the escrow repairs email inbox/group.
• Order and coordinate final property inspections.
• Resolve customer service issues, including providing incentives when appropriate.
• Process and coordinate FedEx shipments on a regular basis.
• Complete check request forms accurately and timely.
• Submit checks and ACH transfer requests through Accounts Payable.
• Maintain a high level of attention to detail in all tasks.
• Communicate effectively with customers, vendors, and internal teams.

Qualifications

• 1+ year experience with residential mortgage company.
• 1+ year experience with disbursement or customer service within a mortgage company.
• Experience with calling and emailing borrowers, obtaining post fund conditions.
• High school diploma or general education degree (GED).

Requirements

• Must be able to verify identity and employment eligibility to work in the U.S.

Physical Demands

• Must be able to lift up to ten pounds.
• Primary functions require sufficient physical ability and mobility to work in an office setting.
• Ability to stand or sit for prolonged periods of time.
• Occasionally stoop, bend, kneel, crouch, reach, and twist.
• Lift, carry, push, and/or pull light to moderate amounts of weight.
• Operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard.
• Verbally communicate to exchange information.
• VISION: See in the normal visual range with or without correction.
• HEARING: Hear in the normal audio range with or without correction.