[Hiring] Portuguese Speaking Customer Support Specialist @Mercier Consultancy Group

Role Description

We are currently seeking a motivated professional for a Portuguese Speaking Customer Support Specialist position in Bulgaria to join a fast-growing team in the heart of Sofia. This is one of the most exciting Portuguese-speaking jobs available today, offering you the chance to advance your career while exploring one of the most vibrant hubs for jobs in Bulgaria.

• Provide world-class assistance to customers via phone, email, and chat, ensuring high satisfaction in the Customer Support Services sector.
• Resolve complex inquiries while maintaining brand standards and professional communication.
• Act as the primary point of contact for Portuguese-speaking clients, managing their needs with accuracy and empathy.
• Document all interactions meticulously within our CRM system to track trends and improve service delivery.
• Collaborate with internal departments to troubleshoot issues and provide real-time feedback on customer experience.
• Participate in ongoing training sessions to stay updated on product features and support methodologies.
• Consistently meet performance KPIs and contribute to the team’s collective success in this fast-paced support environment.

Qualifications

• Native or fluent Portuguese (spoken and written) is mandatory for this Customer Support Services role.
• Proficiency in English to collaborate with an international team.
• Exceptional problem-solving skills and a passion for customer success.
• Strong ability to multitask and thrive in a high-volume, dynamic environment.
• Previous experience in a contact center or service-oriented role is considered a distinct advantage.
• A positive, proactive mindset geared toward delivering professional excellence in Bulgaria.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate a smooth move to Sofia.
• Attractive Monthly Performance Bonus based on your individual achievements.
• Professional growth opportunities within a global organization known for top-tier Portuguese-speaking jobs.
• And Much More...

How to Apply

If you are ready to take the next step in your career and join a world-class team in a thriving European hub, we invite you to apply now. Join the ranks of satisfied professionals who have successfully secured Portuguese-speaking jobs through our expert guidance. We look forward to reviewing your application and helping you start your new journey with Mercier Consultancy Group.