Portal Services Rep @SKYGEN
Customer Service
Salary usd 15.61 - 23...
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 4d ago

[Hiring] Portal Services Rep @SKYGEN

4d ago - SKYGEN is hiring a remote Portal Services Rep. πŸ’Έ Salary: usd 15.61 - 23.41 per hour πŸ“Location: USA

Role Description

Important things YOU should know:

  • Training & Production Schedule: Monday - Friday, 8:00am - 4:30pm CST
  • Please know hours of operation are 8:00am – 6:00pm CST so shift could flex based on business need.
  • Fully Remote
  • Customer Service in Dental or Health Insurance experience a plus!

What will YOU be doing for us?

  • Increase member, provider and client use of our web based solutions for claims submission, payments, and authorizations.

What will YOU be working on?

  • Provide education to callers on the benefits of utilizing the member and provider insurance portals.
  • Service dental, medical, vision and physical therapy members and providers using the member and provider portals offered by SKYGEN USA.
  • Provide feedback to multiple internal departments regarding issues found on the member and provider portals.
  • Ensure all calls are answered according to company and client guidelines.
  • Accurately document call information and resolution in internal systems while engaging with members and providers.
  • Properly identify potential issues that are not easily resolved and escalate appropriately to Manager.
  • Perform outbound calling projects as directed.

Additional Responsibilities:

  • Utilize multiple modules in the Enterprise System to research portal questions.
  • Work with internal departments to produce, maintain, and deliver portal training references and materials.
  • Work with call center to resolve outstanding follow ups generated from incoming calls.
  • Using automated systems, maintain updated data on portals by verifying accuracy and handling any exceptions or issues.
  • Act as a liaison between portal users and clients to resolve escalated issues.
  • Provide recommendations on system enhancements and process improvements to management.
  • Assist department with administrative tasks and additional duties as needed.

Qualifications

  • High school diploma/GED required
  • 1 year of customer service experience (Call Center, Provider Relations).
  • Intermediate knowledge of Microsoft programs (Word, Excel, and email)
  • Excellent attention to detail
  • Excellent oral and written communication skills
  • Ability to successfully meet timelines for project plans
  • Strong navigation skills and the ability to multi-task

Requirements

  • Associates degree/2 year degree in related field
  • 1-3 years of customer service experience (Call Center, Provider Relations).
  • Knowledge of contract terminology
  • Understanding of reimbursement methods
  • Knowledge of dental, medical, physical therapy and vision products and terminology
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Portal Services Rep @SKYGEN
Customer Service
Salary usd 15.61 - 23...
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 4d ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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