[Hiring] Polish-Speaking Customer Solutions Specialist @transcosmos (TCIS)

Role Description

Are you passionate about helping customers and solving problems? We’re looking for a Customer Solutions Specialist to join our team and support our Polish-speaking customers with technical queries and inquiries. If you are a good communicator, love troubleshooting, and enjoy providing excellent customer service, we would love to hear from you!

• Customer Support: Assist customers with inquiries and technical issues, providing clear, accurate, and timely solutions.
• Proactive Communication: Keep customers informed by reaching out to update them on their case status.
• Problem Solving: Troubleshoot issues efficiently and escalate when necessary to ensure customer satisfaction.
• Collaboration: Work with your team to deliver high-quality service and resolve customer concerns.

Qualifications

• Fluent in Polish: Strong written and spoken Polish, with the ability to communicate effectively in English as well.
• Customer-Centric: A genuine desire to help people and provide excellent service.
• Tech-Savvy: Comfortable using Microsoft Office and CRM platforms (experience is a plus).
• Problem-Solver: Able to stay calm under pressure and think on your feet to resolve issues.
• Organized: You follow up on cases and keep track of details, ensuring nothing gets missed.
• Languages: Must be fluent in Polish (both written and spoken) and English B2.

Requirements

• A full-time, stable position
• Paid training on systems, tools, and brand-specific knowledge
• Competitive salary
• A friendly, inclusive team environment with regular engagement activities
• Internal development and career growth opportunities
• Please note that although this is a remote position, the work must be performed within Poland!