[Hiring] Polish-Speaking Customer Experts for an Insurance Company @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is looking for dedicated Polish-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. In this role, you will provide exceptional service to Polish-speaking clients, helping them navigate insurance products, claims, and policy inquiries with professionalism and care.

Key Responsibilities

• Provide professional customer support to Polish-speaking clients via phone, email, and chat regarding insurance products, claims, and policy details.
• Assist customers in understanding coverage, processing claims, and resolving issues promptly and accurately.
• Maintain detailed and up-to-date records of customer interactions within the CRM system.
• Collaborate with internal teams to ensure efficient handling of customer requests and complex cases.
• Stay informed about insurance products, company policies, and regulatory requirements.
• Provide feedback to improve customer service procedures and client satisfaction.

Qualifications

• Fluency in Polish (spoken and written) is mandatory; proficiency in English is advantageous.
• Previous experience in customer service, preferably in the insurance or financial services sector.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Familiarity with CRM systems and digital support tools.
• Willingness to relocate and work in Greece.
• Strong problem-solving skills and ability to handle sensitive information confidentially.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...