[Hiring] Polish Speaking Customer Advisor @Eco Plus Solutions AB

Role Description

Join a global leader in business process outsourcing as a Polish-speaking Customer Advisor for a prestigious, high-end technology project. This role is dedicated to supporting users of a world-renowned brand known for its innovative hardware and software ecosystem. This is a 100% remote position, available exclusively to candidates currently residing in or willing to relocate to Greece.

As a Customer Advisor, you will act as the primary point of contact for Polish-speaking users. Your mission is to provide professional technical assistance and ensure a seamless customer experience for a premium product line.

• Handle inbound inquiries via phone, chat, and email in Polish.
• Troubleshoot technical issues related to software, hardware, and account management.
• Guide users through product features and provide personalized solutions.
• Maintain a high standard of professional communication while meeting project-specific KPIs.
• Document customer interactions accurately within the company's CRM system.

Qualifications

• Native or C2-level proficiency in Polish.
• B2-level proficiency in English for training materials and internal corporate communication.
• Must be based in Greece (or ready to relocate) and hold a valid EU passport or Greek work permit.
• Comfort with digital tools and an interest in consumer electronics.
• Strong problem-solving abilities, patience, and a professional phone manner.

Requirements

• Analytical thinkers with a passion for technology.
• Prior customer service experience is advantageous, but not a prerequisite; comprehensive, paid training is provided.

Benefits

• Structured corporate environment with a focus on long-term career stability.
• Competitive monthly salary with 14 payments per year (inclusive of statutory holiday bonuses).
• Relocation Package: Flight tickets to Greece and 2 weeks of hotel accommodation upon arrival.
• All necessary technical equipment is provided and shipped to your location in Greece.
• Comprehensive Health and Life Insurance coverage.
• Transparent internal promotion paths into specialized technical, quality assurance, or management roles.
• Assistance with local administrative requirements (AFM, AMKA, and bank account setup).

Application Process

If you meet the language requirements and are looking for a professional remote role within a global organization, please submit your CV in English.