[Hiring] Polish Player Support Advocate @Side

Role Description

Side is looking for a 30h Part-Time Polish Player Support Advocate. As a Player Support Advocate, you’ll represent our brand by delivering top-tier support to gamers and loyal customers. We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude.

Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We provide full training and ongoing support, with clear career progression opportunities, including:

• Tier 2 Advocate
• Language Specialist
• Coach
• Team Manager
• Subject Matter Expert
• Game Master

Qualifications

• Fluency in Polish & English (reading & writing)
• Strong attention to detail, communication, and computer skills
• Self-motivated, proactive, and collaborative in a multilingual team
• Logical, methodical thinking with problem-solving skills
• Patience, perseverance, and high concentration levels
• Experience with PC/console gaming is a plus
• Comfortable discussing technical issues related to gaming hardware
• IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided)
• Ability to multitask across chats, emails, and calls while maintaining accuracy
• Passion for helping and delivering the best customer experience

Requirements

• Ensuring customers' queries are answered with the aim of a first-time resolution
• Ensuring queries are responded to within our agreed response times
• Resolving all technical issues raised by customers, particularly via live chat
• Communicating effectively while working within a dynamic team structure
• Maintaining a world-class, dedicated service focused on exceptional responses
• Working with colleagues across the wider global customer community to identify trends in customer queries
• Working UK hours and shift patterns

Benefits

• Attractive remuneration
• Holidays
• Regular team competitions with great prizes
• Inclusion into an extensive social calendar
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability
• Dedicated employee wellbeing programme
• Remote/Homeworking with flexible working schedules
• A fun environment and a relaxing culture
• Opportunity to work with leading technology and creative minds
• Learn as you work and be part of something real that changes the face of gaming
• Working with a global multi-lingual workforce with superb training and promotion opportunities