[Hiring] Polish-English Travel Customer Service in support of Booking.com @TTEC

Role Description

Your potential has a place here with TTEC's award-winning employment experience. As a Polish-English Travel Customer Service in support of Booking.com working remotely in Krakow, Poland, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Eligible applicants must be a resident of and eligible to work in Poland. Relocation assistance is available.

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
• Provide accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensure a high level of partner service and a positive partner experience

Qualifications

• Fluent in Polish and English
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer savvy
• Resident of or ability to immediately relocate to Krakow, Poland and gain work authorization expediently

Requirements

What You Can Expect:

• Generous relocation package of 10,000 PLN gross.
• Competitive base salary plus performance-related bonus opportunities.
• Healthy benefits package including (to name a few):
• MyBenefit - Kafeteria system.
• PPK Plan (Employee Capital Plans).
• VISA and Work Permit reimbursement (if needed).
• Flexible working hours and additional days of annual leave.
• Private Luxmed medical care (including dental and eye care plan/glasses reimbursement).
• Multisport Card.
• Partial language course reimbursement as well as tuition programs for sales courses and professional studies.
• Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.