[Hiring] Player Support Agent – Gaming @Remote World

Role Description

You'll be the link between the studio and their players — resolving in-game issues, account problems, payment disputes, and bug reports via live chat and email. You don't need to be a professional gamer, but you do need to love games and genuinely want to help players enjoy them.

• Respond to player queries via live chat and email
• Investigate and resolve in-game issues, account lockouts, and payment problems
• Reproduce and document bugs clearly for the development team
• Moderate community reports and escalate serious cases
• Contribute to the player-facing FAQ and knowledge base

Qualifications

• Enthusiastic gamer — you understand what players care about
• Clear written English — friendly, concise, and community-aware in tone
• Patient and empathetic — frustrated players need to feel heard
• Reliable and consistent — you show up for your shifts

Requirements

• Experience in gaming customer support or community management (nice to have)
• Familiarity with support tools like Zendesk or Freshdesk (nice to have)
• Experience playing mobile, PC, or console games competitively or casually (nice to have)

Benefits

• $500–$800 USD/month based on experience
• Fully remote with flexible hours
• Free access to all studio games
• Paid leave
• Path to Community Manager, QA Tester, or Senior Support roles