[Hiring] Phone Operator @The Lisinski Law Firm

Role Description

The Phone Operator is the front door to the client experience and often the very first impression of our brand. This position sets the tone for “Red Carpet” service by being a knowledgeable, calm, and welcoming presence for every inbound call or text. Operators listen actively, communicate clearly, and quickly understand each client’s needs so they feel heard, valued, and confident they’ve reached the right place.

Beyond routing inquiries, this role is about ownership of the client journey from the first hello. Phone Operators anticipate needs, resolve simple questions when possible, and seamlessly connect clients to the right teams when deeper support is required. Their ability to balance efficiency with warmth ensures every interaction is smooth, professional, and leaves clients with trust in our service making this role a critical driver of client satisfaction and brand loyalty.

Qualifications

• Bilingual (Spanish English) – B1-B2
• Proficient with Microsoft Office Suite or related software
• High School Diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• World class customer service skills
• Positive attitude
• Proven ability to meet deadlines and time manage themselves
• Impeccable organizational skills and attention to detail
• Excellent problem-solving skills
• Ability to prioritize tasks and direct them when appropriate

Requirements

• For PC Users:
  • A modern processor (Intel Core i5 or AMD Ryzen 5 from the last few years)
  • Windows 11 (kept up to date)
• For Mac Users:
  • A modern processor (Apple M1 chip or a recent Intel Core i5)
  • A recent macOS (Ventura or newer)
• For Everyone:
  • At least 8 GB of memory (RAM) to run applications smoothly
  • A fast hard drive with sufficient available storage

Benefits

• Paid Time Off (PTO) – including vacation, sick leave, and personal days, consistent with the local country’s requirements
• Paid Holidays – country-specific public holidays
• Locally aligned health benefits – such as medical, dental, vision, disability, and other required national benefits aligned to local laws and norms
• Local payroll in native currency – with all taxes, social contributions, and statutory benefits automatically calculated and handled
• Retirement or pension contributions – based on each country’s legal and cultural standards
• Employee support and compliance protection – including access to local HR experts for questions about laws, culture, or benefits