[Hiring] Pharmacy Services Help Desk Support Specialist II @Maxor National Pharmacy Services, LLC

Role Description

VytlOne is looking for a Pharmacy Help Desk Support Specialist II who will provide support to pharmacy team members on effective methods to research, troubleshoot, and deliver solutions.

As a Pharmacy Help Desk Support Specialist, you are the primary internal representative of our organization; you must convey to the caller a sense of expertise in our services. Because you will be in contact with current end users, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.

The Pharmacy Help Desk Support Specialist will be responsible for:

• Responding to end-user inquiries that may be received by phone calls, email, chats, and ticket requests for support to resolve pharmacy systems, claim adjudications, and issues with VytlOne Bolt-on’s.
• Accessing product information or the solution database to research, troubleshoot, and deliver solutions.
• Advising users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Documenting incidents using ticketing system. Escalates problems to appropriate levels or teams to achieve issue resolution.
• May support upgrades of software or devices, set up user profiles, or re-set passwords.
• Fulfills all service level standards for response time and quality.
• Establishing and maintaining relationships with end users on behalf of the company by taking personal and complete responsibility for each end users-related contact.

Qualifications

• High school diploma or equivalency.
• Certified Pharmacy Technician (CPhT) certificate required at time of hire within one year of placement in position.
• Requires a minimum of three-year experience in a high-volume pharmacy setting as a Pharmacy Technician; prior help desk support role experience preferred.
• Experience in various types of pharmacy software beneficial.
• Self-motivated and the ability to work independently.
• Ability to communicate effectively both verbally and in writing.
• Must be able to interact with a wide variety of individuals to successfully provide optimal pharmacy support.
• Working knowledge of desktop computers, including Microsoft office, to assess patient/drug information systems.
• Excellent critical thinking and problem-solving skills.
• Must be well organized; detail oriented.
• Must maintain current, Pharmacy Tech Certification.

Requirements

• Monday-Friday; May be required to work rotating shifts including holidays, night, and on-call.
• Must be able to travel as needed.

Benefits

• Comprehensive mental health and wellbeing resources.
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums.
• Company-paid basic life/AD&D, short-term and long-term disability insurance.
• Rx, dental, vision, other voluntary benefits, and FSA.
• Employer-matched 401k Plan.
• Industry-leading PTO plan.
• And more!