[Hiring] Pharmacy Guide @Devoted Health

Role Description

Our Pharmacy Guide Team is on the front lines of helping members actually get the most out of their healthcare. A big part of this role is connecting members to programs that support medication adherence. As a Pharmacy Guide, you make those connections happen.

This isn’t just about answering calls. It’s about:

• Listening closely to understand what’s really going on.
• Identifying barriers and taking action.
• Recommending and enrolling members in adherence programs.
• Coordinating with providers and pharmacies.
• Connecting members to financial and clinical support.

We’re looking for someone who cares deeply and moves with purpose, navigating complexity while keeping the member at the center of every decision.

Responsibilities and Impact will include:

• Conducting outreach via telephone and SMS to educate and inform members of available programs that support medication adherence.
• Utilizing internal tools, knowledge base, and AI-assisted resources to research member questions and provide clear, reliable information.
• Scheduling medical appointments for high-risk members.
• Developing a solid understanding of our benefit offerings to investigate and resolve member questions.
• Breaking down complex health care information so it is clear to our members.
• Displaying a friendly and positive attitude, great patience, and empathy to build instant rapport with our members.
• Documenting accurate information about member needs in our system.
• Communicating frequently with team members and leadership; ensuring all follow-up tasks are closed out.
• Periodically supporting or being cross-trained on multiple programs to help with production during peak business seasons.

Qualifications

• 2+ years of experience in a high-volume customer-serving role.
• 1+ years experience in a healthcare setting highly preferred.
• Exceptional written and verbal communication skills.
• High comfort level navigating digital platforms and internal systems.
• Proactive approach to identifying issues and analyzing options.
• Strong organizational and time management skills.
• A dedicated team player who takes full ownership of outcomes.
• Ability to work a flexible schedule based on business needs.
• Fluent in both English and Spanish (for Bilingual roles).

Requirements

• Demonstrated success navigating fast-paced, "start-up" settings.
• Ability to tailor your tone to de-escalate concerns effectively.
• Ability to effectively leverage tools to ensure accurate, efficient, and timely service delivery.
• Meticulous eye for detail in documentation.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles excluding Director and above.
• Commission eligibility for Sales roles.
• Parental leave program.
• 401K program.
• And more....