[Hiring] Personal Lines Customer Services Representative @Brown & Brown Insurance

Role Description

The Personal Lines Customers Service Representative will be responsible for taking incoming calls from our customer base and addressing customer issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

• MUST have experience working with clients in FL, GA or NC.
• Must have an active license in at least one of the following states: Florida - 2-20 or 2044

Qualifications

• 2-20 or 2044 License REQUIRED
• Experience in FL, GA or SC
• Knowledgeable in Auto, Home, Flood, Condo, Inland Marine/Jewelry, Builders Risk, Reinsurance

Requirements

• Minimum two years’ experience in a customer service role
• Ability to maintain a high level of confidentiality
• Ability to work well in a team environment
• Advanced knowledge of Word Processing software; Spreadsheet software and Database software
• Call-Center experience preferred

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.