[Hiring] Personal Lines Account Representative @Gallagher

Role Description

At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This is a fully remote position with a schedule of Monday through Friday, 8:00 am to 5:00 pm EST. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. This role supports our Whippany, NJ zone.

• Be the go-to person for clients, helping them navigate their insurance needs with confidence.
• Provide personalized service, answering questions about policies, endorsements, and claims.
• Discuss auto, homeowners, or umbrella policies to ensure clients feel supported.
• Maintain accurate client and policy data using Gallagher’s technology.
• Collaborate with your team to secure existing business and drive the sale of additional services.
• Manage multiple priorities with ease.

Qualifications

• Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
• Active P/C insurance license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.
• Appropriate licensing as required.

Requirements

• 1+ years of prior call center experience (nice to have).
• Working knowledge of Microsoft software, Applied Epic, and Salesforce (nice to have).

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...