[Hiring] Per Diem Member Services Specialist @Chapters Health System

Role Description

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Job Summary

• Serve as the first point of contact for Hope PACE.
• Triage phone calls.
• Perform administrative duties.
• Perform computer entry to include patient care and demographic data, timesheets, careplans and reports.
• Problem solve in a systematic, organized manner for effective use of the PACE intake process and achieve positive internal and external outcomes.
• IDT responsibilities to include:
  • Participation in IDT Team meetings.
  • Communication of participant changes to team members.
  • Participation in the development of the plan of care.
  • Assistance in the coordination for 24 hour care delivery.

Qualifications

• High School Diploma.
• Must possess a valid State ID.
• Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.
• At least 2 years prior secretarial experience, medical office and terminology experience is required.
• Must possess excellent customer service skills.
• MS Word and general computer knowledge is also required.
• Must be able to quickly learn other computer programs.

Requirements

• Serve as the first point of contact for Hope PACE or Adult Day Health Center.
• Support the assigned team in all daily functions.
• Triage phone calls effectively.
• Perform administrative duties and maintain a neat workspace.
• Prioritize duties to meet required standards.
• Communicate and collaborate with members of the IDT in care and services to patients/families.
• Coordinate and confirm participant appointments with outside providers.
• Provide external/internal customer service.
• Record IDT minutes and update agenda on a daily basis.
• Ensure collaboration with HIM for delivery of paperwork to outside providers.
• Receive referrals for PACE services and verify appropriateness of referral.
• Maintain required referral and admission data entry and statistics.
• Problem solve in a systematic, organized manner.
• Utilize IT systems to access and input data intake information.
• Conduct information visits with referred potential enrollees.
• Participate in the quality process and interdisciplinary team meetings.
• Represent the company in a positive and professional manner.
• Complete all job responsibilities thoroughly and with good judgment.
• Assist with special projects, as requested.
• All other job duties as may be assigned.

Benefits

• Compensation Pay Rate: $10.00.
• This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made.
• Ongoing compliance with the Drug-Free Workplace Policy.
• All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility.