[Hiring] Pediatric Endocrinology PAS Specialist @Oregon Health & Science University

Role Description

This position directly supports the Pediatric Endocrinology practice by providing high-quality customer service through prompt and professional communication, excellent problem-solving skills, and by functioning as a team member. This position is responsible for being a liaison between the OHSU providers and patients, notifying patients of required follow-ups, scheduling visits, processing referrals for medical review, managing correspondence with the referring providers, verifying insurance, and preparing materials for the clinic. The PAS Specialist schedules any new or follow-up clinic appointments and ancillary procedures, manages all incoming faxes, processes mail coming in and out to patients, and answers incoming calls to the Pediatric Endocrinology call queue. This is a full-time position. Regular attendance is a requirement for effective facilitation of patient care on our team.

• Schedules clinic appointments and ancillary procedures; makes appointment reminder calls.
• Requests, receives, and prepares previous medical history, scans, and lab results for new patients.
• Arranges ancillary appointments and interpreters when necessary and accommodates other special needs whenever possible.
• Provides personal reminders by telephone to patients about upcoming appointments.
• Arranges associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary.
• Directs patients to appropriate providers for other health care issues.
• Contacts primary care physicians or their designees to obtain authorizations for urgent care.
• Schedules return appointments; initiates authorization requests for subsequent care.
• Mails new patient information packets to new patients.
• Processes incoming mail and faxes.
• Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.
• Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
• Confirms and/or obtains prior approval referrals and authorizations for clinic visits and procedures.
• Provides necessary materials to front desk staff.
• Responsible for the follow-up work queue to investigate missing information or denied claims.
• Assists with letters to appeal denied claims.
• Aids managed care authorizations for all consultations, procedures, office visits, and care arrangements.
• Applies problem-solving and negotiating skills in resolving managed care related issues with patients.
• Provides high-quality customer service to both external and internal customers.
• Helps investigate the nature of and solve communication problems between specialty offices and/or hospital.
• Edits and sends letters to outside providers.

Qualifications

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high-volume direct public contact position.
• Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.

Requirements

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Proficiency in Microsoft Word, Basic Excel.
• Knowledge of how to operate office equipment, medical terminology, multi-line phone experience, and data entry.
• Spelling and language skills are an asset.
• Excellent oral and written communication skills and a strong customer service orientation.
• Demonstrated effectiveness in confrontational customer interactions.
• Must have a professional appearance and be a team player.

Preferred Qualifications

• High school diploma or equivalent.
• Pediatric medical office setting preferred.
• Prior experience in a Pediatric surgical specialty preferred.
• Prior experience working in a high call volume setting.
• Working knowledge of CPT and ICD-10 coding preferred.

Additional Details

• Hours may fluctuate; primary schedule is Monday through Friday 8:30 AM – 5:00 PM.
• This position is in busy clinical and office environments with many interruptions, multiple demands, and people interactions in a shared office space.
• Requires prioritization of multiple projects, activities, and assignments.
• Frequent interruptions in an environment of frequent change and fluctuations.
• May be exposed to excessive auditory and visual stimulation.

Why apply to OHSU?

• We are Oregon's only public academic health center.
• In addition to caring for patients, we lead groundbreaking research.
• We also train the next generation of health care professionals.
• As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
• All are welcome.
• OHSU welcomes people of all ages, ethnicities, genders, national origins, religions, and sexual orientations.
• We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.
• To request reasonable accommodation, contact [email protected].