[Hiring] Payroll Client Success Manager @The Nmbr Company

Role Description

We’re looking for a Payroll Client Success Manager (English/French) to support partners as they onboard to the platform and launch their first clients. This role requires a strong understanding of payroll fundamentals, as you’ll guide partners through payroll setup, review payroll data, and help ensure accuracy from day one. You’ll also respond to partner inquiries about the payroll product and support partners as questions arise. You’ll work closely with experienced team members while gaining hands-on exposure to partner onboarding, payroll operations, and client-facing communication.

What you’ll do

• Support partners during onboarding and early client launches, with guidance from senior team members
• Respond to partner inquiries related to the payroll product in a clear and timely manner
• Join partner and client calls to observe, take notes, and assist with follow-ups
• Review payroll data and documentation to ensure accuracy, completeness, and proper formatting
• Help partners understand onboarding steps, payroll setup, and configuration decisions
• Track tasks, timelines, and outstanding items to keep onboarding moving forward
• Flag payroll discrepancies or potential issues early and escalate as needed
• Share recurring partner questions and feedback to improve onboarding processes and documentation

Qualifications

• Working knowledge of payroll fundamentals is required, including earnings, deductions, remittances, and basic compliance concepts
• 1 to 2 years of experience in payroll, or in a customer-facing role within payroll, HR, or finance
• Strong organizational skills and the ability to manage multiple tasks with clear guidance
• Comfortable communicating on calls and via email with a friendly, professional tone
• Ability to explain payroll concepts clearly and ask thoughtful questions when something isn’t clear
• Familiarity with working comfortably with spreadsheets or CSV files
• A proactive mindset and willingness to learn new tools and processes

Benefits

• Hands-on experience supporting partners and clients in a growing SaaS company
• Deep exposure to payroll operations, onboarding, and cross-functional collaboration
• 100% remote work anywhere in Canada
• A meaningful opportunity to impact partner experience and onboarding processes
• A fast-moving environment that values clarity, collaboration, and thoughtful decision-making
• Quarterly in-person team events and off-sites

Our commitment to inclusion

Nmbr is committed to building a diverse and inclusive team. We believe that different backgrounds, experiences, and perspectives make us stronger and help us build better products. Accommodations are available throughout the recruitment process upon request. Our hiring process may include automated tools to support resume screening or candidate matching, alongside human review.