[Hiring] Patient Support Coordinator @Sailor Health

Role Description

We’re hiring a full-time remote Patient Support Coordinator to provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including:

• Scheduling changes
• Billing questions
• Troubleshooting Zoom

In this role, you’ll ensure patients always feel cared for, informed, and supported. You’ll handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism. This is an ideal position for someone who thrives on:

• Solving problems
• Staying organized under pressure
• Making people feel valued and understood

All while helping deliver high-quality mental healthcare for older adults.

Qualifications

• Exceptional communicator
• Detail-oriented problem solver
• Calm under pressure
• Tech-comfortable and adaptable
• Mission-driven with relevant experience

Requirements

• Ability to translate complex information into easy-to-understand guidance
• Spotting issues before they escalate
• Following up without being prompted
• Maintaining professionalism and empathy throughout multiple requests
• Learning new platforms quickly
• Background in customer support, patient support, care coordination, or healthcare administration

Benefits

• Help bring life-changing care to a population that’s too often overlooked
• Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team
• Be part of a small, agile team where you’ll take initiative and shape key processes
• Your work helps older adults and their families feel seen, supported, and cared for