[Hiring] Patient Support Coordinator @Remote World

Role Description

You'll support patients via live chat and email — helping them book and manage appointments, access prescriptions, and resolve technical access issues. Healthcare support requires a higher level of empathy and discretion than most roles, and that's exactly what this team is known for.

• Handle inbound patient queries via live chat and email
• Help patients book, reschedule, and cancel appointments
• Guide patients through accessing their prescriptions and medical records on the platform
• Troubleshoot login and video call issues before and during appointments
• Escalate clinical or safeguarding concerns to the medical team immediately

Qualifications

• Warm, professional written English — patients are often anxious
• Discreet and trustworthy with sensitive health information
• Calm and composed — healthcare queries can be urgent and emotionally charged
• Reliable and punctual for shift coverage

Requirements

• Experience in healthcare, medical administration, or patient services (nice to have)
• Familiarity with telehealth platforms or NHS service pathways (nice to have)
• Background in customer support in a regulated industry (nice to have)

Benefits

• $500–$800 USD/month based on experience
• Fully remote with flexible hours
• Meaningful work with direct impact on people's health and wellbeing
• Paid leave
• Path to Senior Patient Support, Operations, or Healthcare Admin roles