[Hiring] Patient Support Advocate @TailorMed

Role Description

The Patient Support Advocate acts as an extended resource for patients, working to secure clear outcomes on affordability applications and claims status. This role is critical to maintaining accurate, efficient, and quality-driven documentation throughout the process.

• Outbound calls to programs and payers to obtain claims and application status
• Inbound call engagement and facilitation to appropriate team members
• Fax management and facilitation across clients
• Data entry across EMR + internal CRMs
• Application approval and denial review

Qualifications

• 2 years of experience in a healthcare environment
• Experience working within an EMR/EHR system is a plus
• 2+ years in heavy outbound call environment
• Customer service experience and etiquette
• Experience in working in a remote environment

Requirements

• 2 years of experience in a healthcare environment
• Experience working within an EMR/EHR system is a plus
• 2+ years in heavy outbound call environment
• Customer service experience and etiquette
• Experience in working in a remote environment

Benefits

• Competitive salary + equity
• Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
• 401(k) plan with a 4% employer match
• Paid holidays, vacation, and sick leave
• Six weeks of paid parental leave
• Company-paid life insurance
• New MacBook, plus all of the company provided equipment and technology you’ll need to be successful in your role
• The opportunity to help shape the future of healthcare