[Hiring] Patient Success Specialist @Asher Health

Role Description

Asher Health is hiring a Patient Success Specialist (Part-Time, Weekend Coverage) to support patients throughout their medical weight loss journey and ensure they feel fully supported every step of the way. This role owns the patient intake review and ongoing patient support experience, helping ensure intake forms are complete and ready for provider review while also serving as a trusted point of contact for patients after onboarding.

You will work closely with clinical providers, patient admin staff, and operations teams to ensure patients receive timely support, accurate guidance, and a smooth care experience. Your job is to help patients remain engaged, supported, and successful in their treatment plan, while maintaining accurate documentation and escalating any clinical concerns appropriately.

Key Responsibilities

• Patient Intake Review
  • Ensure patient intake forms are complete, accurate, and ready for provider review.
  • Review medication intake forms for completeness and accuracy.
  • Flag missing or unclear information before provider review.
  • Coordinate with the Patient Admin team to ensure intake workflows move efficiently.
  • Help maintain a smooth onboarding process for new patients.
• Patient Communication and Support
  • Serve as a primary support contact for patients throughout their treatment journey.
  • Conduct weekly patient check-ins via text, email, and phone.
  • Answer questions related to medication experience and treatment expectations.
  • Provide encouragement and accountability to help patients stay on track.
  • Support patient engagement and retention.
• Clinical Monitoring and Escalation
  • Help monitor patient progress and escalate concerns to the clinical team when necessary.
  • Monitor patient responses and feedback during check-ins.
  • Identify clinical flags or potential safety concerns.
  • Escalate patient issues to medical staff when appropriate.
  • Ensure patient safety remains a top priority.
• Documentation and Compliance
  • Maintain accurate records of all patient interactions and ensure compliance standards are followed.
  • Document patient communications in our CRM (Go High Level).
  • Maintain HIPAA-compliant communication and recordkeeping.
  • Ensure patient notes are clear, organized, and accessible for the clinical team.
  • Keep documentation up to date and audit-ready.
• Cross-Team Collaboration
  • Work closely with internal teams to ensure patients receive seamless support.
  • Coordinate with Patient Admin regarding medication fulfillment status.
  • Assist with post-onboarding surveys and patient satisfaction initiatives.
  • Communicate patient feedback to improve the overall patient experience.
  • Support operational improvements related to patient care workflows.

Qualifications

• 2 or more years of experience in patient support, health coaching, nursing support, or client success.
• Strong written and verbal communication skills.
• Ability to build trust and rapport with patients quickly.
• Highly organized with strong attention to detail.
• Comfortable using CRM systems and digital communication tools.
• Must be comfortable discussing sensitive health topics with patients.

Preferred Experience

• Experience in telehealth or digital healthcare.
• Experience supporting medical weight loss programs.
• Background in nursing, health coaching, or patient care support.
• RN, LPN, health coach certification, or similar healthcare training.
• Experience using Go High Level or similar CRM platforms.
• Experience working in a startup or fast-growth environment.

Compensation Range

• Base Hourly: $6 – $9 USD, weekend coverage.

What We Are Looking For

Asher Health wants people who embody seven core principles: humility, empathy, relentlessness, trustworthiness, extreme ownership, reliability, and a growth mindset. These are not just buzzwords to us. They are foundational characteristics of every team member.

The ideal candidate is a go-getter. You bring solutions instead of just surfacing problems, own outcomes fully, and lead your team with clarity and care. You are organized under pressure, direct and coachable, and comfortable getting your hands dirty in a fast-moving startup environment.

What We Offer

• Part-time role, weekend coverage with flexible work schedule.
• Clear paths for career growth and advancement as the company scales!
• Exceptional leadership and coaches built to drive you forward.