[Hiring] Patient Success Representative @Brightree

Role Description

Ready to Make a Difference from Home with Brightree by ResMed? Join our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy. You'll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products—all while working from home.

• Start Date: October 19, 2026
• Compensation: $17.00 per hour - additional pay differential for Spanish bilingual proficiency.
• Location: Fully Remote (U.S.) - preference for candidates in CST and MST time zone due to shift availability.
• Work Schedule: Full‑time, Monday–Friday (40 hours/week) with an 8‑hour shift between 9:00 a.m. and 9:00 p.m. CST, including two paid 15‑minute breaks and one unpaid 30‑minute lunch.

This role requires daily phone‑based work on a fixed schedule with minimal flexibility.

• Remote Work Requirements: This position is remote and requires a HIPAA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload. Satellite, cellular, and 5G connections are not supported. Candidates will be asked to complete a brief internet speed test during the interview process.
• Training Requirements: Initial training and onboarding schedule is conducted Monday through Friday, from 8:00 a.m. to 4:30 p.m. CST. To ensure compliance and confirm a secure, professional work environment, team members are required to remain on camera with microphones unmuted throughout training sessions.

Qualifications

• High school diploma and at least 1 year of customer service and/or sales experience required.
• Strong verbal and written communication skills with a customer-focused approach.
• Self-motivated, adaptable, and able to troubleshoot and navigate changing priorities.
• Detail-oriented with a strong focus on accuracy and data entry quality.

Requirements

• Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care.
• Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously.
• Partner with internal teams to resolve patient and order-related issues.
• Meet established performance goals for productivity, quality, and service excellence.
• Perform additional duties as assigned.

Benefits

• Fully remote work environment
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Career growth opportunities within a global healthcare technology leader
• The opportunity to make a meaningful impact on patients' lives every day