[Hiring] Patient Success Representative @Brightree

Role Description

This role involves working as a full-time remote Patient Success Representative in the Resupply space. The Patient Success Representative will make and receive follow-up calls to and from medical equipment patients.

• Make and receive follow-up calls for solicitation of resupply of existing products
• Provide best in class customer service
• Convey information to patients in a clear and concise manner
• Utilize multiple computer applications while providing service
• Work a 40-hour work week with shifts from Monday to Friday, between 7 am and 9 pm CST
• Include 2 paid 15-minute breaks and a 30-minute unpaid lunch
• Ensure internet connection meets requirements (30 mbps download, 20 mbps upload)
• Use a hard-wired internet connection (cable or fiber)

Qualifications

• High school education required
• 1 year of customer service experience
• 1 year of sales experience required
• Strong communication skills on the telephone
• Excellent written communication skills
• Ability to multi-task in a fast-paced environment
• Ability to work independently
• Ability to make twenty to twenty-five calls per hour

Requirements

• Access to a remote working environment with a hard-wired ethernet connection
• Must demonstrate internet speed requirements during the interview process
• Self-starter who can troubleshoot challenges on the fly

Benefits

• Comprehensive medical, vision, dental, and life insurance
• AD&D, short-term and long-term disability insurance
• Sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Tuition assistance
• Accrual of fifteen days Paid Time Off (PTO) in the first year
• 11 paid holidays plus 3 floating days
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members