[Hiring] Patient Services Representative, Collections @AOTI

Role Description

The Patient Services Representative, Collections will process and follow up on medical billing, review remittance advice forms to verify proper reimbursement, and adjust as necessary.

Location: Remote

Employment Type: Full-Time (Remote)

Compensation: Salary Range: $22.00 - $24.00

Key Responsibilities

• Regular collections follow up on unpaid claims to maximize cash flow.
• Recognize, flag, and resolve payor issues as they arise.
• Compiling claims appeals and reconsideration requests as necessary.
• Reviewing claims for accuracy before submission.
• Demonstrate an understanding of patient confidentiality to protect the patient and corporation.
• Responds in a timely manner to all inquiries from customers, sales reps, and co-workers.
• Work collaboratively with authorizations and billing to maximize efficiency throughout operations.
• Help train new hires on process and procedures within the department.
• Maintain training tools and develop new training tools as needed.
• Perform technical and customer support, as needed.
• Performs all necessary administration tasks when necessary.
• Maintain accurate data in third-party billing and in-house ERP systems.
• Future cross-training in authorizations and billing.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent required, Bachelors in related field preferred.
• Position requires at least 3 years of medical office/provider/billing/collections work experience with insurance procedures.
• Must have excellent communication skills, written and verbal.
• Proficiency with computer, internet and Microsoft Office (Outlook, Word, and Excel).
• Experience with multiple payor portals a plus.
• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.

Physical Demands

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift or climb.
• Occasionally required to lift up to (50 pounds or greater).
• Finger dexterity required.
• Hand coordination required.
• Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.

Work Environment

• Exposure to adverse conditions.
• Exposure to moving mechanical parts.
• Exposure to high, precarious places.
• Exposure to outside weather conditions.
• Exposure to fumes or airborne particles.
• Possible risk of electrical shock.
• Protective clothing or equipment is required including gloves, covered shoes, protective eyewear.

Benefits

• Full benefits with a company-sponsored stipend.
• 401(k) with company match.
• Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance.
• 11 Paid Holidays + 2 Floating Holidays.
• Paid Vacation and Sick Time.
• Paid Volunteer Time Off to give back to your community.
• Employee Referral Bonuses.
• Car allowance, fuel reimbursement, and corporate discounts.