[Hiring] Patient Services Representative @Defy Medical

Role Description

Defy Medical is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. Through patience, integrity, education, and understanding, a Patient Services Representative will guide our patients to feeling better and improving their lives.

A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.

Responsibilities

• Communicating with clients, medical assistants, and nurses within the organization.
• Maintain client and employee privacy in accordance with HIPAA regulations.
• Explaining treatment procedures to patients and providing follow-up education.
• Answer multi-line phone system and take appointments or direct calls to the appropriate department.
• Answer high volume of incoming calls.
• Check voicemails and return customer calls.
• Maintain email communication with patients, vendors, and co-workers daily.
• Organize and maintain cleanliness of working areas, supplies, and equipment.
• Provide customer service and apply problem-solving skills to client complaints and provide follow-up to ensure satisfaction.
• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• 1+ years in healthcare preferred.
• High School Diploma (associates in healthcare preferred).
• Ability to execute active listening and problem-solving skills to provide exceptional customer service.
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
• Excellent written and verbal communication skills including phone and e-mail etiquette.
• Ability to effectively learn and utilize multiple computer programs.
• Ability to prioritize and multi-task.

Requirements

• Must be a Florida resident to apply.

Benefits

• PTO
• Paid Holidays
• Medical
• Dental
• Health insurance
• Employee Discount on services
• *Benefits are subject to change at any time.

Shifts Available

• Monday-Friday 10:45am-7:30pm

Compensation

• $17.50/hour (not negotiable)