[Hiring] Patient Services Representative @Carle Health

Role Description

The Patient Service Representative Supervisor coordinates staffing and activities of Patient Service Support staff for CBM, Carle Outpatient MRI and Carle BroMenn Outpatient Center.

• Performs Essential Job Functions of direct reports.
• Recommends and initiates various personnel actions including but not limited to hiring, performance appraisals, disciplinary actions, and promotions; makes work assignments and reviews and edits work of direct reports.
• Ensures staff members are adequately trained and are competent to perform all required job tasks.
• Resolves work-related issues or assists employees in solving work-related issues.
• Resolves customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action. Reports situation and resolution to supervisor.
• Assists management in maintaining and developing a budget for supplies and equipment.
• Supervises and assists staff with their job duties and responsibilities to ensure patient satisfaction and company profitability.
• Acts as a patient advocate.
• Demonstrates competency in all aspects of the Patient Services Representative role, including ordering clerical supplies, recall entry, multiple appointment scheduling, and managing a physician's schedule.
• Serves as systems 'super user.'
• Assists in training new Patient Services Representative staff and serves as a role model by conducting self in a responsible, professional manner.
• Timekeeper in Kronos for all staff and stays within SVR targets; assists with the processing of payroll for direct reports by maintaining employee edit requests, PL requests, etc.
• Handles scheduling and vacation approvals for all sites.
• Meets and maintains all productivity targets and department goals that align with the strategic plan.
• Works on Patient, Account, Claim Edit, and Router Workques Daily.
• Responsible for design and implementation of policies related to the department including all other duties as assigned.

Qualifications

• Certifications: Certified Healthcare Access Associate (CHAA) within 2 years - National Association of Healthcare Access Management (NAHAM)
• Education: H.S. Diploma/GED
• Work Experience: Customer service

Benefits

• The compensation range for this position is $26.55 per hour - $44.34 per hour.
• Carle Health offers a comprehensive benefits package for team members and providers.

Company Description

At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected, and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities.

• Nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois.
• Includes eight award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers.
• Developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College.
• Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care.
• Opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.