[Hiring] Patient Services Representative @AQUA DERMATOLOGY MANAGEMENT LLC

Role Description

We are looking for an energetic, hard-working, dependable, multi-tasking Patient Services Representative who is passionate about helping others and making a difference. The Patient Services Representative acts as a liaison between Riverchase Dermatology and its current and potential customers assisting customers by determining their requirements; answering inquiries, resolving problems, fulfilling requests, and maintaining the designated database.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Determines client requirements by answering telephone calls, interviewing patients and verifying information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Inform clients by explaining procedures; answering questions; providing information.
• Maintains call center database by entering information, keeping records of all conversation.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Maintains communication equipment by reporting problems.
• Accomplishes sales and organization mission by completing related results as needed.
• Meets personal/team qualitative and quantitative targets.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Strong customer service background.
• 1 to 2 years of Medical Reception or High-Volume Call experience is preferred.

Requirements

• Full-Time.
• Fully Remote - must be based in Florida, Georgia, or Alabama.

Benefits

• Medical, Dental, and Vision are available after 30 days of hire.
• Short-term disability and life insurance, and many ancillary options.
• 10 days of PTO with an increase to 15 days upon completing 1st year.
• 401 (k) available after 90 days of hire.
• Excellent growth and advancement opportunities.
• Discounts on services.