[Hiring] Patient Services Coordinator @McKesson

Role Description

The Patient Services Coordinator at Intrafusion Holding Corp. is responsible for ensuring a seamless and positive experience for patients by managing administrative tasks, coordinating appointments, and serving as a primary point of contact for patient inquiries.

• Greet and assist patients and visitors in a professional and courteous manner, both in person and over the phone.
• Schedule, reschedule, and confirm patient appointments, ensuring accurate entry into the electronic health record (EHR) system.
• Collect and verify patient demographic information, insurance details, and medical history, maintaining strict confidentiality.
• Process patient registrations, check-ins, and check-outs efficiently, including collecting co-pays and outstanding balances.
• Answer patient questions regarding services, appointments, billing, and general inquiries, providing accurate and helpful information or directing them to appropriate personnel.
• Manage incoming calls, faxes, and emails, prioritizing and responding promptly.
• Prepare and organize patient charts and other necessary documentation for appointments.
• Liaise with clinical staff, insurance companies, and other departments to facilitate patient care and resolve issues.
• Maintain a clean, organized, and welcoming reception area.
• Assist with other administrative duties as assigned to support the efficient operation of the facility.

Qualifications

• Typically requires 3+ years of related experience.
• High school diploma or equivalent required; Associate's degree or certification in medical office administration preferred.
• Minimum of 2 years of experience in a patient-facing role within a healthcare setting.
• Proficiency with electronic health record (EHR) systems and Microsoft Office Suite (Word, Excel, Outlook).
• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and adhere to HIPAA regulations.
• Customer service-oriented with a compassionate and empathetic approach to patient interactions.
• Ability to work independently and as part of a team.

Benefits

• Competitive compensation package.
• Base pay range: $22.22 - $37.04.
• Other compensation, such as an annual bonus or long-term incentive opportunities may be offered.