[Hiring] Patient Service Representative - Billing @Midi Health

Role Description

The Patient Service Representative - Billing works within our Clinical Operations team and serves as a link between patients, the practice, and the healthcare system. They are often the initial point of contact for patients at Midi, entrusted as brand ambassadors to deliver and maintain the highest level of service throughout each patient's journey.

The Patient Service Representative team at Midi ensures that patients receive necessary support during their care, facilitates new patient registration, guides patients through the healthcare system, and bridges any communication gaps. Specifically, the Patient Service Representative - Billing focuses on handling billing-related issues and cases. They assist patients with billing inquiries, insurance questions, and complaints, aiming to provide a superior customer service experience:

• Make a real impact on women’s health – Help patients navigate their healthcare journey with care and clarity.
• Work from anywhere – Enjoy full remote flexibility while being part of a mission-driven, collaborative team.
• Shape the future of a growing startup – Contribute to processes, tools, and workflows as Midi Health expands and innovates in women’s care.

Business impact:

• Serving as the primary contact for patients, ensuring effective communication.
• Collaborating with clinical teams to verify insurance coverage and benefits before telehealth appointments.
• Assisting patients in understanding financial obligations and payment options.
• Utilizing Zendesk to promptly and professionally resolve patient billing inquiries.
• Participating in audits to detect billing discrepancies and trends affecting patient and cross-departmental billing.
• Contributing to cross-functional initiatives to improve patient experiences and optimize billing processes.
• Assisting patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR).
• Managing intake procedures, including healthcare and insurance forms, and collecting payments.
• Adhering to organizational and regulatory guidelines to safeguard patient privacy and safety; safeguarding patient Protected Health Information (PHI) to maintain privacy.

Qualifications

• 2-5 years providing a best-in-class patient/customer experience
• 1-2 years of billing experience (preferred)
• 2 years of Zendesk experience
• 2 years of EMR (Athena preferred) experience
• 2 years of Google Workplace experience (required)
• Strong, professional verbal and written communication skills
• Requires a strong, reliable internet connection and a quiet, distraction-free workplace

Requirements

• Hours: Monday through Friday, 12pm - 8:30pm CST (1pm-9:30pm EST | 10am - 6:30pm PST) (*includes a 30min unpaid lunch)

Benefits

• Compensation = $23/hr, full-time non-exempt
• Opportunity to join a growing start-up at the ground level
• Health, dental, vision and paid time off
• 100% remote environment, Midi laptop and work-from-home stipend

Company Description

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

Please find our CCPA Privacy Notice for California Candidates here.