[Hiring] Patient Service Representative @BMC Software

Role Description

This position is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home.

The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. Responsibilities include:

• Handling patient inquiries, scheduling/rescheduling appointments.
• Following up with patients to resolve questions/concerns regarding medication reconciliation and refills.
• Managing insurance verification and authorization.
• Documenting and relaying patient information to the Practices as required by the Practice’s Guidelines.

Qualifications

• A minimum of a High School diploma/GED is required.
• Ability to explain complicated healthcare issues to patients with empathy and concern.
• Ability to empathize with and coach the patient in navigating the healthcare system.
• Effective interpersonal skills to work with a diverse group of professionals and personalities in a team environment.
• Excellent English communication skills (oral and written).
• Comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes, or mail.
• Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook).
• Ability to document work in a professional and efficient manner.

Requirements

• Communicates with patients and staff using multiple advanced communication tools.
• Answers and resolves patient inquiries in a professional, empathetic, and patient-centered way.
• Utilizes established Practice guidelines to ensure timely issue resolution.
• Uses a computerized scheduling system to schedule/reschedule appointments.
• Provides accurate and detailed information and updates patients’ records using Epic.
• Identifies opportunities to improve work processes and remains current on new developments in healthcare.
• Attends scheduled training sessions and assists in the training/orientation of new personnel.
• Participates in staff meetings and identifies process issues that affect patient experience.
• Adapts to changes in departmental needs.
• Conforms to hospital standards of performance and conduct, including HIPAA and privacy rules.
• Follows established hospital infection control and safety procedures.
• Performs other duties as needed.

Benefits

• Compensation Range: $20.38 - $22.95.
• Generous total compensation including benefits (medical, dental, vision, pharmacy).
• Contract increases and Flexible Spending Accounts.
• 403(b) savings matches and earned time cash out.
• Paid time off and career advancement opportunities.
• Resources to support employee and family wellbeing.

Company Description

Equal Opportunity Employer/Disabled/Veterans.

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps”; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.