[Hiring] Patient Service Representative @BMC Software

Role Description

This position is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home.

The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. Responsibilities include:

• Handling patient inquiries, scheduling/rescheduling appointments, and following up with patients.
• Resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management.
• Documenting and relaying patient information to the Practices as required by the Practice’s Guidelines.

Qualifications

• A minimum of a High School diploma/GED is required.
• Ability to explain complicated healthcare issues to patients with empathy and concern.
• Ability to empathize with and coach the patient in navigating the healthcare system.
• Effective interpersonal skills to work with a diverse group of professionals and personalities in a team environment.
• Excellent English communication skills (oral and written).
• Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook).
• Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes, or mail.
• Ability to document work in a professional and efficient manner.

Requirements

• Communicates with patients and staff using multiple advanced communication tools.
• Answers and resolves patient inquiries in a professional, empathetic, and patient-centered way.
• Utilizes established Practice guidelines to ensure timely issue resolution.
• Uses a computerized scheduling system to schedule/reschedule appointments.
• Provides accurate and detailed information and updates patients’ records using Epic.
• Identifies opportunities to improve work processes and remains current on new developments in healthcare.
• Escalates issues that fall outside of existing protocols to meet patient needs.
• Attends scheduled training sessions and assists in the training/orientation of new personnel.
• Participates in staff meetings and identifies process issues affecting patient experience.
• Adapts to changes in departmental needs, including offering assistance to team members.
• Conforms to hospital standards of performance and conduct, including HIPAA and privacy rules.
• Follows established hospital infection control and safety procedures.
• Performs other duties as needed.

Benefits

• Compensation Range: $20.08 - $22.61.
• Generous total compensation that includes benefits (medical, dental, vision, pharmacy).
• Contract increases and Flexible Spending Accounts.
• 403(b) savings matches and earned time cash out.
• Paid time off and career advancement opportunities.
• Resources to support employee and family wellbeing.