[Hiring] Patient Service Representative @Medbridge Healthcare

Role Description

Integrated Sleep Care, a MedBridge Healthcare Company, is expanding our remote operations team and is seeking a Patient Service Representative (PSR) to support patients, providers, and internal teams. This role is ideal for someone who enjoys customer service, scheduling, and working in a fast-paced healthcare environment while working fully remote.

What You’ll Do:

• Schedule new patient appointments and adjust existing appointments
• Answer inbound calls from patients and providers and route appropriately
• Initiate outbound calls to patients, caregivers, and providers as needed
• Obtain, maintain, and document medical records
• Verify and manage patient information in electronic systems
• Provide support and guidance related to equipment, portals, and applications
• Manage provider schedules and support operational workflows
• Document all interactions in electronic portals and systems
• Participate in team meetings, huddles, and ongoing communication
• Remain available and online during scheduled work hours
• Support reporting and communication efforts as needed

Schedule: Monday through Friday, 8:00 AM to 5:00 PM CST

Qualifications

• High School diploma
• Strong customer service and communication skills
• Experience supporting patients and providers in a healthcare setting preferred
• Comfortable handling high call volume and multitasking
• Strong organizational and time management skills
• Proficient with electronic medical records, Microsoft Word, and Excel
• Ability to work independently while collaborating with a remote team
• Bilingual not required, but a plus

Benefits

• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Company paid life insurance
• Employee assistance program
• Fully remote Monday through Friday schedule
• Company provided computer and equipment
• Work with a nationally recognized leader in sleep services

Company Description

Join a patient-focused healthcare organization offering stable schedules, strong benefits, supportive leadership, and opportunities for long-term growth within the sleep medicine space.