[Hiring] Patient Scheduling & Reactivation Coordinator @Winning Assistants

Role Description

Our client is seeking a confident, proactive, and highly organized Patient Scheduling & Reactivation Coordinator to support patient outreach, appointment scheduling, and lead follow-up efforts for a growing dental practice. This role is critical to helping the practice reconnect with inactive patients, improve scheduling consistency, and reduce missed revenue opportunities.

As the Patient Scheduling & Reactivation Coordinator, you will focus primarily on:

• Patient reactivation campaigns
• Medicaid intervention list management
• Lead follow-up efforts from Google and social media campaigns
• Light insurance verification for urgent scheduling needs
• Providing administrative support when needed

The ideal candidate is comfortable spending most of the day on the phone, building rapport quickly, handling objections professionally, and encouraging patients to move forward with scheduling.

Qualifications

• Strong English communication skills with a confident and professional phone presence
• Previous experience with appointment setting, patient scheduling, or outbound calling
• Ability to handle objections and guide conversations toward booking appointments
• Comfortable making a high volume of outbound calls daily
• Experience working in dental or healthcare environments preferred
• Strong organizational and follow-through skills
• Ability to work independently and remain motivated in a remote environment

Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory)
• Must be available for video meetings with your camera on (when needed)

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.