[Hiring] Patient Scheduling - Call Center @Vancouver Clinic

Role Description

Join Vancouver Clinic as a full-time Patient Service Specialist, providing excellent customer service over the telephone in a call center environment. In this role, you will:

• Schedule appointments for clinicians and ancillary services across all areas of the clinic.
• Manage rescheduling needs due to provider changes and waitlists.
• Perform initial phone triage following established protocols.
• Verify and update patient demographic information.
• Gather all necessary details prior to appointments.
• Provide clear directions to patients as needed.

Location: The Vancouver Innovation Center (18110 SE 34th Street – Vancouver, WA 98683)

Full-Time Schedule (40 hours/week): Monday through Friday, 9:00a-5:30p (will transition to schedule after successful completion of training scheduled Monday through Friday, 8:00a-5:00p) :: NO late nights! NO weekends!

Hiring rate: generally is between $19.38-$22.20 and placement in the range depends on an evaluation of experience.

Bonus Eligible: opportunity to participate in the Metric Based Incentive Compensation Plan!

Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of experience in either medical office setting or in the health insurance industry strongly preferred.
• Experience with multi-line phone system preferred.
• Excellent verbal and written communication skills.
• Ability to handle pressure situations while maintaining tact and diplomacy.
• Ability to work independently yet operate as an integral part of a team.
• Working knowledge of computers and basic software programs.

Requirements

• Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site.
• This requires, but is not limited to, an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).

Benefits

• Competitive Total Rewards Program.
• Eligibility for benefits is dependent on factors such as position type and FTE.
• Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment.
• Medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
• 401k retirement plan, along with an employer matching contribution up to 4%.
• Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.