[Hiring] Patient Scheduling Agent PRN - Blood and Marrow @The University of Kansas Health System

Role Description

The Patient Scheduling Associate provides the highest level of customer service as they assist patients with routine scheduling of new and follow-up appointments requested by patients and providers and may also contact patients who have received a specialty referral. The Patient Scheduling Associate also assists patients with insurance registration with The University of Kansas Health System's outpatient clinics.

This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. Employees in the call center setting may have the opportunity to work remotely from home after demonstrating consistent competency with job duties.

In the clinical location, this role is responsible for front desk operations including:

• Greeting and checking in customers and visitors
• Copay collection
• Completing MyChart and EMR (Electronic Medical Record) appointment requests
• Processing external medical records
• Helping the physician care team prepare for daily patient appointments

Qualifications

• High School Graduate or GED
• Six months direct customer service in a health care field

Requirements

• Fluent English - Ability to read, write, speak, and understand
• Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
• Ability to maintain patient confidentiality
• High level of customer service skills focusing on problem resolution

Benefits

• Part-time position