[Hiring] Patient Scheduler II @Essentia Health

Role Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Responsibilities include:

• Patient identification, registration, and scheduling
• After visit summaries with estimates
• Patient checkout and appointment scheduling
• Procedure and lab scheduling, obtaining required signatures and documents from patients
• Supporting a variety of Population Management, Chronic Disease Management, and ACO initiatives through patient registry and outbound calling
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
• Coordinating the scheduling of services for patients including ancillary and procedure scheduling
• Handling incoming calls, follow-up and referral work queues, ticket scheduling
• Proficiently and accurately entering data into the permanent electronic health record while talking with patients
• Working as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
• Other clerical duties as assigned

Qualifications

• 1 year of clinical healthcare experience
• OR 1 year experience as a Patient Scheduler I
• OR 1 year experience in a contact/call center

Requirements

• FTE: 1
• Possible Remote/Hybrid Option: Remote
• Shift Rotation: Day/Eve Rotation (United States of America)
• Shift Start Time: Days
• Shift End Time: Days
• Weekends: No
• Holidays: No
• Call Obligation: No
• Union: DC USWA Main & Neighborhoods (DCUMN)
• Union Posting Deadline: 05/19/2026
• Compensation Range: $19.69 - $28.59

Benefits

• Medical, dental, vision, life, and disability insurance
• Supplemental options to fit your needs
• 401(k) plan with employer contributions
• Professional development through training, tuition reimbursement, and educational programs
• Flexible scheduling and generous time off
• Wellness resources focused on physical, mental, and emotional health