[Hiring] Patient Scheduler 2 - Oncology @University of Miami

Role Description

The University of Miami UHealth System has an exciting opportunity for a full-time (Remote) Patient Scheduler 2 to work on site in Miami. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams.

• Schedules all types of complex treatments with attention to detail.
• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times.
• Obtains and verifies necessary demographic and insurance information.
• Screens and verifies information to ensure accuracy when scheduling all CTU appointments.
• Ability to manage high call volumes to ensure best possible customer service by properly educating the patient on CTU appointments preparation and answering questions.
• Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple treatments within multiple modalities and entities across all CTU UHealth locations.
• Uses complex medical terminology and precise scheduling protocols to ensure compliance, such as reviewing and comparing patient’s previous imaging report to current order.
• Coordinates processes and timing as required by the physician and facility for special procedures or treatments.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, and obtains necessary implant information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Qualifications

• High School diploma or equivalent
• Minimum 2 years of relevant experience

Benefits

• Competitive salaries
• Comprehensive benefits package including medical, dental, tuition remission, and more

Company Description

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for.