[Hiring] Patient Representative II - Scheduling @Cincinnati Children's

Role Description

This is a remote position, but candidates must live within driving distance (~50mi) of our main hospital location in Cincinnati, OH. Remote work is only allowed from Ohio, Kentucky, or Indiana for this position.

• Customer Service: Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• Revenue Cycle Support: Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
• Compliance: Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Safety: Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
• HIPAA/Confidentiality: Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage. Access only information and records necessary to perform the responsibilities of the position.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.

Requirements

• Expected Starting Pay Range: $18.16 - $22.25
• Schedule: M-F 9:00am - 5:30pm

Benefits

• Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply.
• Annual pay may vary based on FTE status.

Company Description

• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years.
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.
• Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025).
• One of the nation's America’s Most Innovative Companies as noted by Fortune.
• Consistently certified as a great place to work.
• A Leading Disability Employer as noted by the National Organization on Disability.
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).