[Hiring] Patient Relations Representative @Gastro Health

Role Description

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team!

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidly growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Accurately and efficiently answering and completing calls from patients, caregivers, relatives, and other members of the healthcare team while providing the highest level of customer service.
• Scheduling patient appointments and prioritizing patients' health problems according to their urgency.
• Excellent customer service skills coupled with enthusiasm and compassion is required.
• Accurate data input of date, time, location, and provider name.
• High use of Telephone – Answer calls immediately, use of proper telephone etiquette, professionalism, and politeness always.
• Remind Caller to arrive 15 to 30 minutes before appointment for completion of paperwork.
• Remind caller of cancellation/no-show policy.
• Answer questions and offer other information as requested by the patient.
• Direct calls to other departments in a calm demeanor and good judgment when dealing with disgruntled patients.
• Make reminder calls as requested.
• Make rescheduling calls when required.
• Understand when to escalate calls to triage nurse/practice manager or physician when necessary.

Qualifications

• A high school degree or GED is required for this position.
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
• Dependability and punctuality are required.
• Taking initiative; must be able to work between the hours of 8:00 am and 5:00 pm.
• Bilingual (English/Spanish) preferred.

Requirements

• Medical terminology knowledge required.
• Sitting – 100%.
• Computer (input patient info).
• Telephone usage (speaking with patient or referral physician).

Benefits

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
• Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T
• Participation in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Company Description

Gastro Health is one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!