[Hiring] Patient Recruitment Specialist @Headlands Research

Role Description

Under the supervision of the Patient Recruitment Manager, the Patient Recruitment Specialist will work remotely and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to:

• Mastery of protocol specific inclusion/exclusion criteria
• Participation in the development of recruitment strategies and plans
• Tracking of recruitment results
• Phone screening potential study participants
• Entering information into the clinical database
• Scheduling potential participants for on-site visits

Duties/Responsibilities

• Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening
• Develop and maintain working knowledge of assigned medical indications
• Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone
• Ensure courteous and efficient service is provided to all callers
• Support other members of your team as well as cross-functional team members
• Attend and contribute to department meetings
• Perform other administrative tasks, as required

Qualifications

• Bachelor’s degree, Associate’s degree or equivalent preferred
• Prior experience delivering excellent customer service is required; call center experience a plus
• Medical terminology knowledge a plus
• Bilingual (Spanish/English) a plus
• Prior inside sales experience a plus
• Experience with Salesforce a plus
• Passion for communicating to people
• Possess exceptional organizational skills and attention to details
• Display excellent verbal and written communication skills
• Able to quickly adapt to changes in responsibilities, workloads and priorities
• Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
• Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
• Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics