[Hiring] Patient Qualification Specialist Lead @Owens & Minor

Role Description

The Individual Contributor will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include:

• Evangelize our customers and turn our disgruntled patients into our biggest fans.
• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.
• Proactively create a better patient experience.
• Be a champion of the employee experience and drive our unique company culture.
• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

Qualifications

• High school degree or equivalent.
• 5+ years’ experience in healthcare/health insurance industry.

Requirements

• Responsible for supporting hundreds of local branch offices across the country by reviewing new patients orders and documentation submitted by referral sources in order to obtain required documentation and clinical requirements of individual health insurance plans.
• Requests health plan authorizations/information as required; either electronically or verbally.
• Demonstrates an ability to develop business relationships within the field leadership through close collaboration, partnership, engagement and communication.
• Successfully completes qualification certification to process three (3) or more product types, including Document Qualification Process (DQP) certification.
• Skill level to effectively mentor peers.
• Ability to support the local branch teams in researching escalations/complaints.
• Completes audits to ensure order accuracy and process adherence; provides positive and developmental coaching as needed.
• Champions new initiatives to ensure alignment to company objectives and assist with change management.
• Completes order revenue confirmation to verify order accuracy prior to submitted claims/billing patient.
• Support peers by resolving complex payor/plan selections.
• Performs other duties as required.

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs